Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • Every single assistance request you send to us will be dealt with within maximum sixty minutes. If your ticket or email calls for further assistance from a system administrator, we will timely forward it and leave a note to inform you that your matter is being examined. If you order the Managed Servers package, any of the services included there will be completed at a time of your liking.

  • Top quality support service

  • A Top–Class Help Desk Support Service

  • Should you require help using our Site Control Panel or with any of the applications that we have preinstalled on the dedicated server on your behalf, do not hesitate to touch base with our customer support staff at any moment via the ticketing system. Plus, in case you need assistance administering your dedicated server, you can make use of our Managed Servers package, which includes Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, backup hard disk drive storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped our Site Control Panel with a circumstantial knowledgebase, which offers comprehensive explanations of its features and functionalities. Also, we have shot exhaustive video tutorials that will further show you how to perform a certain action or solve a typically encountered issue. All the instructional articles and the video tutorials are easily accessible from each section of the Site Control Panel through the Help and Videos buttons situated in the top right corner.